VillageKitchen.com’s privacy policy covers the collection and use of personal information that may be collected by VillageKitchen.com’s anytime you interact with VillageKitchen.com’s, such as when you visit our website, when you purchase VillageKitchen.com’s products and services, or when you contact our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at VillageKitchen.com’s, and we go to great lengths to protect it.
Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the VillageKitchen.com products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
When we disclose your information
VillageKitchen.com takes your privacy very seriously. Be assured that VillageKitchen.com does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the VillageKitchen.com group globally who will safeguard it in accordance with VillageKitchen.com’s privacy policy. There are also times when it may be advantageous for VillageKitchen.com to make certain personal information about you available to companies that VillageKitchen.com has a strategic relationship with or that perform work for VillageKitchen.com to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with VillageKitchen.com’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the VillageKitchen.com website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
VillageKitchen.com takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The VillageKitchen.com Shopping Cart use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the VillageKitchen.com you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
VillageKitchen.com has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used.
Cookies and other technologies
As is standard practice on many corporate websites, VillageKitchen.com’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
Please note that certain features of the VillageKitchen.com website will not be available if you disable cookies.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. VillageKitchen.com will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the VillageKitchen.com website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database located in Redding, California, in the United States.
Our company wide commitment to your privacy
As we said, VillageKitchen.com takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to VillageKitchen.com employees and strictly enforce privacy safeguards within the company. In addition, VillageKitchen.com supports industry initiatives — such as the Online Privacy Alliance and TRUSTe — to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
VillageKitchen.com’s website has links to the sites of other companies. VillageKitchen.com is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy questions
If you have questions or concerns about VillageKitchen.com’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The VillageKitchen.com Data Controller in your region will respond to your inquiry within 30 days.
Country or Region: Contact Information:
United States privacy@villagekitchen.com
The information contained in this web site is subject to change without notice. VillageKitchen.com may update its Privacy Policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated Privacy Policy.
Village Kitchen, 2774 Tarmac Road, Suite #1, Redding, California, USA, 96003
Last updated December 23, 2004
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Copyright © 2006 VillageKitchen.com. All rights reserved.
EFFECTIVE JANUARY 01 2006