| Thank you for choosing Village Kitchen! Our courteous and knowledgeable staff is here for you both before and after your purchase! Quality Brand Name Imported and Designer Products from Europe and the United States at Competitive Prices! It is our goal for you to always consider us as your first and best source for the products we offer. Please read our Terms and Conditions if you have not already. That is the primary determinator for our policies. The following is provided as an easy to read source for our policies on shipping, returns, damages and defects and as a convenience for our customers. If anything you receive is unsatisfactory contact Village Kitchen within 7 days of receiving your package. All carriers have time limits on filing claims for damages. E-mail us immediately with details of the damage. Upon receipt Village Kitchen will send an auto-reply e-mail to confirm receipt, followed by a response from a sales representative. RETURN & REFUND POLICY Although we try to honestly represent our merchandise we understand that when you open your shipment our merchandise might not meet your expectations. Our return policy attempts to mimic shopping at a local business where the customer picks up and returns the merchandise or standard terms of trade for a local merchant retailing the type of merchandise ordered. We hope the few, simple conditions on returns are easy to follow. We need to receive returned merchandise quickly so we place time limits on the return process. We are not in the rental business so we can only accept merchandise in new, unused condition. If you are not sure about an item we suggest ordering the smallest quantity so you can inspect the color and composition. If you are not satisfied with your purchase of a VillageKitchen.com product, please contact Village Kitchen via e-mail or using the Contact Us on our website requesting an Return Material Authorization (RMA) form within 14 calendar days of the delivery of the product. Special Order, personalized or other customized product may not be returned for refund or exchange under any circumstances. Condition of Return If the item is returned prepaid unused, unwashed, and undamaged packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product we will exchange it or offer the original purchaser a refund based on your original method of payment. Amount of Refund Refund amount will be based on the invoiced price less shipping and handling. Items returned incomplete or not in original condition may be subject to additional fees or returned to the customer as non-refundable. Customer is responsible for shipping cost to return the items. Please note that VillageKitchen.com does not permit the return of or offer refunds for the following products: Product that is custom configured to your specifications or special order items Used merchandise Damaged merchandise Closeout merchandise Clearance items Consumables. NOTE: VillageKitchen.com recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to VillageKitchen.com or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) does not deliver packages to our warehouse because we are in a location they designate as rural. Therefore, returns by USPS are not advised as we may not receive the returns. Time of Return & Return Address The product must be returned to the VillageKitchen.com warehouse within 14 calendar days of the issuance of the RMA. Ship returned merchandise to: Village Kitchen RMA number goes here 2774 Tarmac Road, Suite #1 Redding, CA 96003
Phone (530)221-5600 hours M-Th 9am-2pm PST
with RMA number clearly visible in the outside box. Shipments without a visible and valid RMA number will be refused. DEFECTIVE ITEMS An VillageKitchen.com product is considered defective if it shows symptoms of mechanical defect, preventing basic operability, upon its first use out of the box, or otherwise determined by us to have moderate to serious cosmetic flaws. If you believe that your product is defective, please e-mail within 30 calendar days of the FedEx delivery date. VillageKitchen.com will determine whether the product is defective and offer you the following options: Replacement The same product that you ordered will be shipped to you at VillageKitchen.com's expense. We will set up a replacement order and provide the procedure for returning the defective product. If a replacement cannot be procured at all, we will then issue a refund for the defective merchandise(s) only. Defective Merchandise Terms and Conditions This policy applies only to products currently offered at VillageKitchen.com. As new products are offered, VillageKitchen.com reserves the right to determine whether or not this policy applies. . If the product is deemed by VillageKitchen.com NOT to be defective, the Manufacturer's standard product warranty will apply. Shipping will be arranged at VillageKitchen.com's expense for all products determined by VillageKitchen.com to be defective. VillageKitchen.com reserves the right to test and inspect returned defective products. If the condition of the product is misrepresented by the customer, VillageKitchen.com may impose a 30% restocking fee plus any other additional charges incurred from processing the merchandise, including picking up the package. Defective Third-Party Products If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty. PROOF OF PURCHASE VillageKitchen.com will send you a confirmation of your order via email if you have included an e-mail address with your order. If you have not included an e-mail address, you will receive a confirmation of your order attached to the first box when your order is shipped. SHIPPING Most of our merchandise is heavy and requires substantial packaging and our shipping and handling charges reflect the current FedEx rate computed by manufacturers suggested weight, size and estimated packaging costs according to the quantity ordered. We ship all orders except FOB shipments via FedEx Ground or Home delivery. Most carriers will e-mail the shipment ETA to the customer along with the tracking number. Please note that we are not able to adjust the shipping address once a package has left VillageKitchen.com's warehouse. Title and risk of loss to all products will pass to you on shipment. All merchandise is inspected prior to shipment. Signature may be required for delivery: Most of our shipments contain valuable merchandise. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Shipping Exceptions Refused or return to sender orders will be subject to the greater of a $15.00 or 30% restocking fee. Original shipping charges are not refundable. In addition, refused orders will be subject to additional shipping charges incurred in the return of the shipment to Village Kitchen. Improper delivery address: The Customer is responsible for all costs and charges incurred by VillageKitchen.com for address correction imposed by the carrier because of improper address entered in shopping cart. Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Failure to do so within 30 days will result in the package being treated as a refused shipment. Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us. The customer is responsible for arranging reshipment, otherwise the package will be treated as an refused shipment. DAMAGED MERCHANDISE We inspect and carefully bubble wrap all items before shipping. If your order arrives in unsatisfactory condition e-mail us at once to begin the claim process. We will e-mail you full instructions on how to safely unpack your shipment and complete the claim process. PRODUCT WARRANTY / MANUFACTURERS GUARANTEE All our merchandise is guaranteed to be as represented on our Web site. If any merchandise does not perform as advertised we will repair or replace the merchandise free of charge for 30 days from invoice date. All products sold by VillageKitchen.com carry a Manufacturers Warranty against defects in materials and workmanship without express or implied warranties from VillageKitchen.com. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly. OTHER TERMS AND CONDITIONS VillageKitchen.com is not responsible for typographical errors. VillageKitchen.com reserves the right to change the terms and conditions of sale at VillageKitchen.com at any time. Customers are encouraged to review the Terms of Sale on a periodic basis for modifications. All sales at VillageKitchen.com are governed by California law, without giving effect to its conflict of law provisions. Risk of loss and title for all common carrier delivered purchases pass to the purchaser upon shipment to the recipient. No VillageKitchen.com employee or agent has the authority to vary any of VillageKitchen.com's policies or the terms and conditions governing any sale. The information contained in this web site is subject to change without notice. Village Kitchen, 2774 Tarmac Road, Suite #1, Redding, California, USA, 96003 Last updated September 4, 2009 © 1996 VillageKitchen.com. All rights reserved. Contact Us | Terms of Use | Privacy Policy | Terms of Sale Copyright © 1996 VillageKitchen.com. All rights reserved. EFFECTIVE JANUARY 01 2006 |
